Flights Holbox Cancellation Policy
Transparent refund, cancellation and rescheduling information.
Flights Holbox Cancellation Policy for Private Flights
At Flights Holbox, we understand that travel plans can change. Our cancellation policy for private flights is designed to be simple and transparent, so you know exactly what to expect before booking. Here you’ll find information about refunds, deposits, flight changes and rescheduling for all private flights between Cancun, Holbox, Playa del Carmen, Cozumel, Mérida and other destinations in the Riviera Maya. If you have any questions about your reservation, our team is always happy to help.
Policy last reviewed: August 2026
14+ Days Before Departure
🟢 100% Refund
Cancel your flight at least 14 days before departure to receive a full refund of your deposit.
0–13 Days Before Departure
🔴 Non-Refundable
Cancellations made less than 14 days before departure are non-refundable.
Booking Changes
Need to Change Your Flight?
Travel plans can change. If you need to modify your reservation, please contact us as soon as possible.
We will always do our best to reschedule your flight at no additional cost, subject to aircraft availability, weather conditions and operational schedules.
Flight Delays
What If My Airline Flight Is Delayed?
If you are arriving in Cancun on a commercial airline flight, please provide your airline and flight number when submitting your booking request.
We monitor incoming flights whenever possible and will do our best to adjust your private flight departure time. Rescheduling is subject to aircraft availability, daylight hours, weather conditions and existing bookings.
Weather
Weather Cancellations
Safety is always our highest priority. If weather conditions make flying unsafe, we will work with you to find the best possible solution.
General Booking Conditions
Frequently Asked Questions
Can I Change My Reservation with Flights Holbox?
Yes. In most cases, you can request a change to your Flights Holbox reservation. Please contact us as soon as possible if you need to change your flight date or departure time.
Changes are subject to aircraft and pilot availability, airport operating hours, weather conditions and daylight hours. The more notice you provide, the better the chance we can accommodate your preferred new date or time.
If your private flight connects with a commercial airline flight, please also provide your updated flight information. Availability may be more limited during high season from November through April, particularly around Christmas and New Year.
Will I Get a Refund If I Cancel My Flight to Holbox?
Yes, depending on when you cancel your private flight.
14 days or more before departure: You receive a 100% refund of your deposit.
0–13 days before departure: Your deposit is non-refundable. The remaining balance is not due until the day of travel before departure.
If you notify us at least 48 hours before departure, we may be able to offer a travel voucher instead, subject to availability and booking conditions.
If Flights Holbox is unable to operate your flight due to weather or operational reasons, your deposit will be fully refunded.
Do Private Flights to Holbox Operate in Bad Weather?
Yes. Weather and runway conditions can affect private flights to Holbox. Light rain or cloudy skies do not necessarily prevent flying, but thunderstorms, heavy rain, strong winds or poor visibility may cause delays, rescheduling or cancellations.
Heavy rainfall can also affect the Holbox Airport runway. Because it is an unpaved island airstrip, the airport may remain closed after heavy rain until runway conditions are suitable for safe aircraft operations. This means a flight may be affected even when the weather is sunny on your travel day.
We monitor weather and airport conditions and will discuss rescheduling or ground transportation alternatives if your flight cannot operate safely.
Can I Cancel My Flight Reservation with Flights Holbox?
Yes. You can cancel your Flights Holbox private flight reservation. If you cancel 14 days or more before your scheduled travel date, your deposit is fully refundable. Cancellations made 13 days or less before departure are non-refundable.
If you notify us at least 48 hours before departure, a voucher for future travel may be possible, subject to availability and our booking conditions.
Please contact us as soon as possible if your plans change. Weather-related cancellations and operational issues are handled separately.
View Our Private Flight Cancellation & Booking Information →
What Happens If My Flight to Cancun Is Delayed?
If your commercial flight to Cancun is delayed, please contact us as soon as possible. We monitor incoming flights when flight details are provided and will try to move your private flight to a later departure, subject to aircraft availability and daylight hours.
Flights to Holbox operate during daylight hours only, so arrivals after approximately 4:00 PM may be too late for a same-day flight.
If we cannot fly you that day, we may be able to reschedule your flight for the following morning or arrange a private ground transfer to Chiquilá.
We recommend allowing at least 60–90 minutes between your scheduled arrival in Cancun and your private flight. If an airline delay causes you to miss your departure and we cannot reschedule it, your deposit is non-refundable under our cancellation policy.
