Flights Holbox Contact & Support
Contact Flights Holbox for private flight bookings, reservation changes, cancellations, flight information and customer support.
How Can We Help You?
Book a private flight with Flights Holbox or browse our Frequently Asked Questions. Find information about luggage, flight times, cancellations, payments, pets and reservation changes.
Most questions can be answered instantly in our FAQ, and all private flight reservations must be submitted through our online booking system.
Book a Private Flight
Use our online booking form to check availability, see quotes and reserve your private charter flight.
Frequently Asked Questions
Find answers about luggage, pets, payment, departure locations, flight times, weather, cancellations and much more.
Still Need Help?
If you still need assistance after checking our FAQ, please contact us for:
- Existing Bookings
- Flight Changes
- Weather-related Questions
- Special Requests
Booking Policy
Flights Holbox Office Hours and Location
Calle Tiburon Ballena / Jeronimo Aguilar, Holbox View on Google Maps
Our customer support team is available Monday to Sunday, 9:00 AM–6:00 PM (Cancun Time).
New Bookings
For all new private flight requests, please complete our online booking request form. We respond to all booking requests and emails during our office hours. New flight bookings require a minimum of 24 hours’ notice. During the high season (November–April), response times may be 24–48 hours due to increased demand.
Existing Bookings
 If you need to make an urgent booking change, flight modification, or cancellation, please contact our team via WhatsApp for the fastest assistance. We look forward to helping you plan your private flight with Flights Holbox.
Most Frequently Asked Questions
Can I Change My Reservation with Flights Holbox?
Yes. In most cases, you can request a change to your Flights Holbox reservation. Please contact us as soon as possible if you need to change your flight date or departure time.
Changes are subject to aircraft and pilot availability, airport operating hours, weather conditions and daylight hours. The more notice you provide, the better the chance we can accommodate your preferred new date or time.
If your private flight connects with a commercial airline flight, please also provide your updated flight information. Availability may be more limited during high season from November through April, particularly around Christmas and New Year.
How Far in Advance Should I Book My Flight to Holbox?
We recommend booking your private flight to Holbox as soon as you know your travel dates. A minimum of 24 hours’ notice is required, but during high season from November to April, we recommend booking 2–4 weeks in advance. Christmas, New Year, Easter, and other popular dates may fill even earlier. Booking early gives you the best choice of departure dates and times.
What Are the Flight Times to Holbox?
Private flights to Holbox operate daily between approximately 7:00 AM and 5:00 PM. Unlike commercial airlines, we don’t have a fixed schedule—you can choose your preferred departure time, subject to aircraft availability. Flights operate during daylight hours only because Holbox Airport does not have runway lighting.
Will I Get a Refund If I Cancel My Flight to Holbox?
Yes, depending on when you cancel your private flight.
14 days or more before departure: You receive a 100% refund of your deposit.
0–13 days before departure: Your deposit is non-refundable. The remaining balance is not due until the day of travel before departure.
If you notify us at least 48 hours before departure, we may be able to offer a travel voucher instead, subject to availability and booking conditions.
If Flights Holbox is unable to operate your flight due to weather or operational reasons, your deposit will be fully refunded.
What Happens If My Flight to Cancun Is Delayed?
If your commercial flight to Cancun is delayed, please contact us as soon as possible. We monitor incoming flights when flight details are provided and will try to move your private flight to a later departure, subject to aircraft availability and daylight hours.
Flights to Holbox operate during daylight hours only, so arrivals after approximately 4:00 PM may be too late for a same-day flight.
If we cannot fly you that day, we may be able to reschedule your flight for the following morning or arrange a private ground transfer to Chiquilá.
We recommend allowing at least 60–90 minutes between your scheduled arrival in Cancun and your private flight. If an airline delay causes you to miss your departure and we cannot reschedule it, your deposit is non-refundable under our cancellation policy.
Where Is Cancun Airport FBO and How Do I Get There?
Cancun Airport FBO is the private aviation terminal at Cancun International Airport, located on the northwest side of the airport beside Terminal 3. It is separate from the commercial terminals. If you arrive at Terminal 2, 3 or 4, you’ll need to exit the terminal and take a short taxi or private transfer to the FBO (Aviación General), where you’ll meet your Flights Holbox pilot.
