Frequently Asked Questions
Got a question?
Here is a list of the most common questions we get asked. We are happy to help you, so please contact us if you need any help.
Where will I arrive in Cancún airport?
All our flights arrive and depart from the FBO (Fixed Based Operations) terminal in Cancún international airport. FBO is generally used for private aviation. When you arrive at FBO there will be staff there to guide you. See our airports page for more information.
How do I get to the FBO terminal in Cancún?
If you're flying into Cancún airport, you'll land at terminal 1, 2 ,3 or 4. There's a free shuttle every 30 minutes running between these terminals which takes you to the FBO.(around 40min more travel time)
If you prefer to save travel time, just grab a taxi between your terminal and the FBO for around 30 USD so that you quickly and straight to FBO. ( around 5min ride)
How many passengers and how much luggage can fit in the plane?
The small Cessna 206 plane can carry 350 kg (about 730 pounds) - this is more or less the weight of 5 people. If you have a lot of luggage, you're probably going to have to reduce the number of passengers. There's limited space for big/hard suitcases in this smaller plane.
Are there any extra costs?
Under some circumstances, you'll need to pay an airport tax. If you're flying out of Cancún this is 162 pesos. If you're flying out of Playa del Carmen the fee is 4 USD. If you're flying into and out of Cancún airport on the same day, you will not have to pay the airport fee.
The federal taxes are not included. We charge a 16% surcharge.
When do I pay?
If you're flying from Holbox, we'll usually collect the money at the airport just before your departure. If you're flying out of Cancún the pilot will collect your money before you fly.
Do I have to pay a deposit?
Yes, if you're flying from Cancun we ask for a deposit of 70 USD to confirm your booking.
For flights from Holbox you'll need to pay 50% of the total cost one day before.
What information do I need to provide to book a flight?
You'll need to provide us with:
All passenger names in full
Flight number and arrival time for flights from Cancún
If you're a group of more than 3 people, you'll need to provide us with passenger and luggage weight
Your mobile number (don't forget to add your country code.)
Your email address
What time you wanna book the private plan?
How do you pay? ( card, cash, Pesos,USD)
Do I need to confirm my flight?
Yes! Please contact us 1 day before departure to confirm the flight. If strong wind or rain is forecast we may not be able to fly.
Safety is always our first concern. If weather conditions or a technical problem prevent us from taking off we cannot take responsibility for your onward flights and travel connections. We strongly advise you to have a back up plan in case we are unable to fly.
We can help you to find land transportation if necessary. Private air conditioned vans between Cancún and Chiquilá (the small port where the ferry to Holbox leaves from) take around 2 hours and cost 130 USD. Ferries and private boats take around 25 minutes to travel from Chiquilá to Holbox. ( ferry costs around 150 Pesos per person and leaves every 30 min)
How can I share the cost of the plane?
We don't organise groups but you are very welcome to post a message on our us on Facebook page if you are looking for others to share costs and hire a plane with you. Don't forget that the maximum weight for our smaller plane is 350kg.
How do I get a last minute ticket?
Check on our Facebook page where we post details. If we have any special offers, they're usually posted the evening before, or sometimes on the same day as the flights. These tickets are for the returning leg of a trip that's been booked for another customer - i.e. someone's booked a flight from Cancún to Holbox, so there's an empty plane flying back from Holbox. This means that if the customer cancels or changes their flights, your cheap last minute ticket is going to be affected too.
However, these tickets are very popular! They work well for people without a connecting flight or people working on a very flexible schedule.
What is your refund policy?
Please note that unfortunately, due to the high level of cancellations caused by the corona virus, we have had to update our cancellation policy. Thank you for your understanding.
If we have to cancel your flight because of weather or technical issues, we'll refund 100% of your money. For cancelation 0-13days before your flight or you don't show up at all - we will keep your deposit.
How much time should I allow for the connection at Cancún airport?
If you're landing in Cancún airport and taking a taxi to the FBO terminal, we recommend you allow 90 minutes before the departure of your air taxi. This should give you time to collect your bags and get through customs. If you take the free shuttle, it may take longer.
If you're flying from Holbox to Cancún please allow about 45 minutes for your flight plus 15 minutes if you're taking a taxi to your departure terminal or 40 minutes if you're taking the free shuttle bus.
How long is the flight time?
between Cancun and Holbox 30min
between Holbox and Playa del Carmen 35 min
between Holbox and Cozumel 40 min
between Cancun and Cozumel 20min
Between Cancun and Merida 60min